Our general conditions of sale
1. Field of application
The General Terms and Conditions apply to the sale of products by Cave du Roi Dagobert to its registered office located at 16 rue des Tuileries - 68230 Turckheim, France and available through its website www.cave-dagobert.com.Nos. The language of the present contract is the French language and all transactions are governed by French law. Any dispute which will not have found an amicable agreement is subject to the Court of Colmar.
Before placing an order, the customer is invited to read these terms and conditions of sale, only their acceptance by clicking on the tab provided for this purpose allows to place the order. The general conditions of sale can be modified without notice.
It is therefore important to consult them before placing a new order.
2. Legal information
- Minors: the ordinance nr 59-107 of January 7, 1959 and the law nr 74-631 of July 5, 1974 prohibit the sale and offer of alcoholic beverages to minors and assimilated persons.
By accepting the general conditions of sale by clicking on the tab provided for this purpose, you acknowledge having legal capacity and being 18 years old.
- Data protection: the information requested at the time of the order is necessary to carry out the delivery and to establish the invoice. They can in no case be the subject of a diffusion with thirds.
The customer acknowledges having been informed that in accordance with the provisions of the Data Protection Act of January 6, 1978 and the General Data Protection Regulation 2016/679 of April 27, 2016 (RGPD) he has a right of access, rectification, deletion and opposition to personal data concerning him. The site is also the subject of a declaration to the Commission Nationale de l'Informatique et des Libertés under the number 1713432v0.
- Alcohol abuse : alcohol abuse is dangerous for your health, consume with moderation.
Orders are received on the website www.cave-dagobert.com using the dematerialized order form. La Cave du Roi Dagobert - Union Alliance-Alsace confirms the order by e-mail. This confirmation occurs only after payment of the price by the buyer.
In case of shortage of one or several ordered products, the Cave du Roi Dagobert - Union Alliance-Alsace informs the customer, either by e-mail or by phone. A similar product may be offered.
- In the event of a difference in the amount of the invoice, the credit card used to pay for the order will be re-credited.
- Apart from the gift boxes offered on the site, shipments can only be made in boxes of 6 bottles, either of the same wine reference or a mix of different references.
- Any out of stock vintage will be replaced by a more recent vintage of equivalent quality.
The price is indicated in VAT. This price includes shipping costs in metropolitan France from 4 boxes (24 bottles). For an order inferior to this number, a fixed contribution of 19 € is requested for the shipping costs.
The prices applied are those indicated on the site at the time of the order.
Quantity discount :
For all wine purchases (excluding shipping packages) and excluding promotional products, an immediately deductible discount is granted:
- 3% discount for all purchases between 100 and 199 € including tax
- 5% discount for all purchases between 200 and 499 € TTC
- 7% discount for all purchases over 500 € including VAT
The payment of the goods is carried out with the order by bank card (credit card, Visa, Mastercard; a protected procedure of payment by encoding of the information was set up).
Customers who wish to pay by check must print the order form and send it by mail in a stamped envelope along with the check to the following address
Cave du Roi Dagobert, 1 route de Scharrachbergheim 67310 Traenheim.
The order is prepared and handed over to the carrier within 48 hours (working days) of receipt. The delivery is generally made within 5 days after this delivery.
However, we do not control the delivery times of the carrier and it is wise to allow about ten days between the order and the delivery, during periods of high activity (December), vacation periods (July/August) or periods punctuated by many holidays (bridges in May).
7. Storage conditions - tasting
The products must be stored in temperature conditions that preserve their quality above 5°C and below 25°C.
Our team of oenologists has defined the following serving temperature recommendations: white wines should generally be consumed between 8°C and 10°C, red wines around 12°C and crémants around 8°C.
Certain practices, such as opening a crémant by sabering or letting the cork go (with its wormtail if necessary), drinking directly from the neck, or reusing the bottle, are not considered normal and expected uses of the product.
8. Right of withdrawal
In application of the consumer code, the customer has a period of 14 clear days from the day of delivery of his order to withdraw. Within the 14 days following the communication of his decision to withdraw, he must return to the following address Cave du Roi Dagobert, 1 route de Scharrachbergheim - 67310 Traenheim, either part or all of his order without penalty except for the cost of return. The right of withdrawal can only be exercised on products intact with their labels and in their original packaging.
La Cave du Roi Dagobert - Union Alliance Alsace undertakes to do everything in its power to satisfy the customer's order in the best possible conditions. However, it cannot be held responsible for events beyond its control (strikes, natural disasters, computer problems and, in general, any event that does not allow the order to be carried out properly...).
Cave du Roi Dagobert - Union Alliance-Alsace
N° Siret : 78935925400016 - RCS Colmar TI789359254- N° VAT FR90 789 359 254
16, rue des Tuileries - 68230 TURCKHEIM
Phone : 03.88.50.69.00.
Fax : 03.88.50.69.09
11. Sample withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of Cave du Roi Dagobert - Alliance Alsace, 1 route de Scharrachbergheim, 67310 TRAENHEIM :
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods:
Ordered on (*)/received on (*) :
Name of consumer(s):
Signature of consumer(s) (only if notifying this form on paper) :
Cross out what is not applicable.